Shipping policy
Shipping Policy
Thank you for shopping with us! Below you’ll find everything you need to know about how we get your order from our hands to yours.
Processing Times
We work with a trusted third-party logistics (3PL) partner based in New Zealand to ensure your order is packed and shipped efficiently.
-
Order Processing: Orders are dispatched within 1–2 business days.
-
Orders placed on weekends or public holidays will be processed on the next business day.
Shipping Within New Zealand
-
Delivery Time: 1–4 business days after dispatch.
-
Rural Delivery: Please allow an additional 1–2 business days.
-
PO Boxes: We do not ship to PO Boxes. Please provide a physical delivery address at checkout.
-
Flat Rate Shipping: A flat rate of $12 for urban areas and $15 for rural areas apply.
-
Free Shipping: Orders over $140 qualify for free shipping.
International Shipping
We currently ship to Australia and are working on shipping for additional markets
Estimated Delivery Times:
-
-
Australia: 5–10 business days
-
Rest of World: NA at this time
-
-
Shipping Costs: Calculated at checkout based on destination and order size.
-
Customs & Duties: International customers are responsible for any customs fees, import duties, or local taxes imposed upon arrival in your country.
-
PO Boxes: We cannot deliver to international PO Boxes.
Tracking Your Order
You’ll receive an email with a tracking link once your order has been packed and shipped.
Delivery Issues
If your order is delayed, lost, or arrives damaged, please contact us at hello@sgcacao.com with your order number and details. We’ll work with our shipping partners to resolve it as quickly as possible.
Address Accuracy
Please ensure your shipping details are correct before placing your order. We are not responsible for orders delayed or lost due to incorrect or incomplete shipping information.