Refund policy

As this is a food product, we have a no returns policy unless your item has arrived incorrect or damaged.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds
If you have received a faulty product, please let us know asap and we will either replace or refund you immediately. You’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 

If more than 15 business days have passed since we’ve approved your return, please contact us at hello@sgcacao.com.